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ITIL 2011 Foundations Certification Boot Camp

Course Description & Overview

News Flash:   100% Pass Rate in Secure Ninja's April 2-5 2012 ITIL v3 Foundations on-site for MCNOSC-Quantico, VA! -  Instructor: Remy Naravulu

News Flash:   100% Pass Rate in Secure Ninja's February 13-15 2012 ITIL v3 Foundations on-site for MCNOSC-Quantico, VA! -  Instructor: Remy Naravulu

News Flash:   90% Pass Rate in Secure Ninja's November 15-17 2011 ITIL v3 Foundations on-site for MCNOSC-Quantico, VA! -  Instructor: Remy Naravulu

News Flash:   90% Pass Rate in Secure Ninja's August 8-10 2011 ITIL v3 Foundations on-site for MCNOSC-Quantico, VA! -  Instructor: Remy Naravulu

Overview

Insyte's expert  ITIL 2011 foundations training and certification boot camp in Washington, DC and San Diego, CA is for those seeking entry-level professional qualification in IT Service Management and is a requirement should you want to progress to an ITIL Practitioner or ITIL Managers Course. It will give you a thorough knowledge of the processes and functions that make up ITIL Service Management Best Practice.

The course is an intensive introduction to the ITIL service management framework, covering all aspects of the service support and service delivery processes, together with the service desk function. It consists of short lectures, discussions, examination technique training, mock examinations and culminates in an invigilated exam in the third day. It provides a very good introduction to IT Service Management, and offers an excellent preparation for a Service Improvement Program.

Recommended Audience

Everyone who is working in any aspect of Service Management and anyone who needs a greater understanding and awareness of best practices in IT Service Management.

Topics covered

Service Management as a practice   

• The concept of Good Practice
• The concept of Service
• The concept of Service Management
• Define and distinguish between Functions, Roles and Processes
• The process model
• Characteristics of processes   

The Service Lifecycle    

• The objectives and business value for each phase in the lifecycle

Key Principles and Models

Candidates will be able to comprehend and account for key principles and models of Service Management and balance some of the opposing forces within Service Management

• Service Strategy
  • The three types of Service Providers
  • Define the market
  • Develop the offerings
  • Develop the strategic assets
  • Prepare for execution
  • Service Level Management
• Service Design
  • The importance of People, Processes, Products and Partners for Service Management
  • The five major aspects of Service Design
  • Different sourcing approaches and options
• Service Transition
  • The Service V model
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
• Service Operation
  • IT Services versus Technology
  • Stability versus Responsiveness
  • The role of communication in Service Operation
  • Incident Management
  • Event Management
  • Request Fulfillment
  • Problem Management
• Continual Service Improvement
  • Basic concepts , process activities, interfaces and metrics for the 7 step improvement process
  • The role of Governance for Continual Service Improvement

Key Concepts

Gain an understanding of the key terminology and key concepts of Service Management

Processes

Candidates will gain an understanding of how the Service Management processes contribute to the Service Life Cycle

Roles

After completing this course candidates will be able to account for the role and responsibilities of the key roles in Service Management

Functions

This aims to help the candidate explain the role, objectives, organizational structures, staffing and metrics of the Service Desk function and to state the role, objectives of the other three functions which are:

• Technical Management
• Application Management
• IT Operations Management

Technology and Architecture

Looks at some of the generic requirements for an integrated set of Service Management Technology

Prerequisites

Although not necessary, it is recommended that candidates have at least one years experience in the IT field.

Examination

ITIL 2011 exam

Course Duration

24 Hours

About Insyte  

Insyte Training is the DC’s Area’s #1 Expert IT Training Center . We are conveniently located in beautiful Historic Old Town Alexandria, VA enhancing your training experience and featuring:

• Metro Accessibility - Short walk from Metro Blue/Yellow Line (leave the car behind)
• 4 minute Drive to Ronald Reagan Washington National Airport
• Available Parking
• World class restaurants and shops at your footsteps
• Closest Expert IT & IT Security Training Center to Fort Belvoir, Boiling AFB, Fort Myer, Department of Homeland Security, US Department of Navy, US Coast Guard, Fort McNair, Washington Navy Yard and the Pentagon

 Why Choose Insyte for your Washington DC Expert IT Training?  

• Expert Instructors
• Highest Pass Rates
• Choose from Day, Evening & Weekend Classes to meet your busy schedule
• Accelerated Boot Camps Save You Time And Money
• Personal 1-1 Mentoring
• Veterans Benefits & GI Bill Post 9/11 Approved – Welcome Military
• WIA (Workforce Investment Act) Approved
• Paid Internships & Job Referrals!
• Meet Your DoD 8570-1 Certification Needs. Get Compliant!
• Insyte is the ONLY Testing Center that offers ALL 5 industry standard test vendors in the DC / Baltimore Metropolitan Area. (Prometric, VUE, Kryterion-Online, Certiport and Impact-Testing)
• Lowest Prices! We are locally based keeping our overhead low so we can pass the savings along to you
• Washington, DC is our Home.  Most training centers set up shop in hotels or rented centers.  When you have a need, request or encounter a problem they are not there to answer. Our physical location in Alexandria is open 7 days a week and our staff always there to help.